General Term and Condition
- Totes that are returned and requiring deep cleaning due to their condition, are subject to a $3.00 per tote charge.
- Totes that require the removal of labels other then provided or sold by Monster Tote, are subject to a $3.00 tote charge.
- Additional delivery of boxes will be charged a delivery fee of $25.00.
Terms and Conditions
1 Parties to the Agreement
1.1 This Agreement is between Monster Totes LLC a United State of America registered company with registered office at 14407 Penny Dr. Plattsmouth NE 68048 (“Monster Totes”, “we”, “us” or “our”) and you, the customer (“customer”, “you” or “your”). For the avoidance of doubt, a customer includes any visitor to our websites, users of our web or mobile applications and customer employing our services.
2.1 “Services” means any and all services or products which we may offer at any time.
2.3 “Delivery” or “Deliveries” shall be considered to include any deliveries of empty totes, collection of totes or Goods and/or return of totes or Goods.
2.4 “Totes” or “Containers” means the totes in which the Goods are packed, whether they are supplied by us or by the Customer.
2.5 “Goods” or “Items” means the items which are entrusted to be stored by us whether they are stored in our totes or containers, your own totes or containers or stored on their own outside of any tote or container or in any other way.
2.6 “You” or “Customer” means you the customer irrespective as to whether you are an individual customer acting on your own behalf or a business customer including your agents, nominees or assignees.
2.7 “Website” means our website at www.monstertote.com or any other website under which we provide or advertise our Services or subsequent URL which may replace it.
2.8 “Addendum Cover” means additional liability cover for Goods or Totes stored with us up to a maximum of $250 per Tote or Item.
3.2 You may not under any circumstances sub-license or re-sell any of the Services that we offer nor may you represent us in any way for any reason whatsoever without our prior written consent.
Goods and Storage
4.1 You declare that throughout the entire term of this Agreement all Goods that are entrusted to us are and shall remain your property or that you have the express permission and authority of the person who owns the Goods to use our Services and entrust them to us.
4.2 All Containers remain the property of Monster Totes unless you decide to purchase them from us.
4.3 Goods stored with us must not exceed 50lbs per Container or individual item. You are responsible to carefully pack all goods and protect them with protective wrapping or padding. Goods stored in Monster Tote Containers must be sealed with the tamper-proof seals provided to you upon delivery of the empty boxes. Any goods packed in non-Monster Tote Containers are packed entirely at your own risk and must be in boxes of good condition which have been well sealed. We hold the right to refuse to store any boxes if we are not comfortable with the quality of the box or its dimensions, the Goods (or the packing thereof) or for whatever reasonable reason we may have.
4.4 Goods stored must not include prohibited, illegal, stolen or perishable items. Other prohibited Goods include but are not limited to plants; creatures (whether living or dead); flammables, firearms, weapons or explosives of any kind; chemicals, hazardous or toxic materials of any kind; items which emit any kind of odor or fumes; compressed gases; any currencies, bonds or securities; or any item of high value such as jewelry, antiques, fine art, fine wines, any currencies or precious metals.
4.5 We or anyone acting our behalf may at any time open your Totes to access your Goods if we reasonably believe that they contain any Goods contradicting the terms of Clause 4.4; if we are required to do so by any competent authority, local authority or by law or any court order; or if we feel people or property are at risk of injury or damage. We shall have no liability in the case that we are asked to pass any Goods to any government or law enforcement agency or if we are required by them or a court order to dispose of or destroy any Goods. Any costs or losses incurred by us associated with any of these processes shall be borne by the Customer.
4.6 Access to our facilities or those of any of our sub-contractors or agents shall be strictly prohibited.
Deliveries and Collections
5.1 You are required to ensure that our employees or those of any third party acting on our behalf have reasonable access to your premises in order for us to ensure that we are able to carry out the Deliveries to you. You are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator. Where Deliveries require our staff to carry items up or down stairs, there will be separate charges for such services and it is your responsibility to ask about these charges in advance. There must also be reasonable road access and approach to the door of the premises where the Delivery is ordered to/from and parking facilities are available if necessary. The Deliveries must be received or handed over from by someone legally able to do so and authorized by you to do so. In the case that any of these conditions is not fulfilled and our Services are therefore impacted, an extra charge of $25.00 will be added to your monthly invoice.
5.2 When requesting a Delivery, you are required to choose a time-slot for the Delivery and it is your responsibility to ensure that you or someone you have authorized is present at the address you have provided to receive the Boxes and/or Goods. If someone fails to receive the Delivery, it will be considered a failed delivery and be subject to a charge of $25.00.
5.3 Subject to further terms and stipulations as listed in Article 12, we shall not be held liable for any cancellations or deliveries as a result of force majeure, including but not limited to any adverse weather conditions, bad weather warnings, traffic conditions or any other event outside our control.
5.4 We may refuse to collect any Goods or Totes that do not comply with the terms stipulated in Article 4 at our discretion. If this results in a failed delivery, you will be liable for a failed delivery charge of $25.00.
5.5 Monster Tote containers are provided to you only for you to pack with Goods that will be entrusted to be stored by us. It is your responsibility to schedule a collection of the Containers within the space of 14 days from the date of Delivery to you. If you hold onto the Containers for more than 14 days, we’ll charge you as if the containers were stored with us in our own facilities. When we come to collect Containers from you, you must return to us all the Containers that we previously delivered to you. If you retain some Containers for a longer time and schedule another Collection, we will charge you $19.99 for that Collection and any subsequent Collection.
5.6 If you wish to keep empty containers for yourself, we’ll charge you $25 per tote, as well as a one-off fee of $19.99 for the delivery of those totes to you.
6 Payments and Charges
6.1 All applicable charges are those specified on the Website at the time of booking or as specified in this Agreement in the case of failed deliveries or other situations.
6.2 All applicable charges are subject to change at our discretion. In the case that charges are amended upwards, we will provide you with notice 3 month(s) in advance of the changes taking place. You are, in accordance with Article 8, entitled to terminate the Agreement if you do not wish to continue to use our Services under the new charging policy.
6.3 We shall accept payments by credit card. The method of payment that we accept for each client may vary and is decided at our sole discretion.
6.4 We may require you to enter your credit card information in order to make use of our services and to register. Your saved credit card information may be used to bill all future charges automatically.
6.5 Services will be billed on a monthly basis with a three (3) month minimum and storage charges and any other charges, including but not limited to the rental of our totes, being billed monthly in advance following the Initial Payment Date. The Initial Payment Date shall be the earliest of either the date on which we collect Goods from you or 7 days after we first deliver empty totes to you.
6.6 Customers are not entitled to refunds for any storage charges, delivery services or any other charges billed in accordance with the terms specified herein. Refunds will only be processed if errors in billing are correctly identified and agreed to by us. There is no pro-rating your monthly charges.
6.7 You agree to compensate us in full against all costs and expenses incurred by us in the event a payment fails for whatever reason along with an administrative charge to be advised separately. If you end up late on your payments, we may accept a partial payment of the rent or other outstanding fees. However, our acceptance of a partial payment of the rent does not mean you are not in default nor does it stop us from pursuing our remedies discussed in this agreement.
6.8 If you fail to arrange payment for any amounts payable to us by the due date a one-time delinquent account admin fee of $10 will be levied on the 14th day past due. A delinquent account past due from the 31st day will be charged a lien fee of $25.
6.9 In the event that you do not promptly pay all charges or payments due to us, we are relieved of any duty howsoever arising in respect of the Goods and we shall exercise lien over the Goods until the outstanding charges or payments have been fully settled and received by us. Under such situation, you authorize us to withhold the Goods and refuse access to them by you or any of your agents and you authorize us to access and inspect the Goods.
6.10 In the event that any outstanding charges or payments become 45 days past due we will process you unit for public auction. We may sell the Goods and transfer ownership of the items to the purchaser of the Goods. Proceeds from the sale will be used to settle all outstanding charges and/or payments including administrative fees, interest and service fees. If, after settling all charges and payments there is any amount leftover, we will make reasonable efforts to return the excess to you without interest. If within 90 days, we are unable to get a response from you and unable to pay you the amount leftover, the amount leftover will be retained by us for our own account.
6.11 If the sale of the Goods as stipulated above cannot cover all charges and payments due to us by you, you are obliged to settle any outstanding balance due to us within 90 days. If this is not settled within 90 days we may administer a debt collection agency to recover all amounts due and all costs incurred as a result of this process shall be borne by you.
6.12 We may sell the Goods by any means reasonably available to achieve a reasonable market selling price, taking into account the cost of sale. If, for whatever reason the goods cannot be reasonably or economically sold, we are authorized to treat them as abandoned and dispose of or otherwise destroy them. All costs of sale or disposal shall be borne by the Customer.
7 Limitation of Liability
7.1 We shall not in any event be held liable or responsible for any damage or loss to the Goods that arise for any reason other than as a consequence of any breach of this Agreement or by any act of negligence or willful misconduct on our behalf or any of our contractors. Nor shall we be held liable or responsible for any lost profits, revenues, savings, data or damage to any computer systems.
7.2 You acknowledge that we are not aware of the value of the Goods stored with us and you are responsible to arrange appropriate insurance for your Goods as you may feel you require.
7.3 You acknowledge and agree that use of our Website and any of our Services is entirely at your own risk. We shall not be held liable or responsible in any way for any direct or indirect damages of any sort as a result of using our Website or misinterpreting its content.
7.4 You are responsible to inspect any items returned to you from us for any loss or damage. If you believe there has been loss or damage to items, you are required to notify Monster Totes within 48 hours of the delivery. We reserve the right to inspect the goods and take pictures of any alleged damage or loss before an insurance claim can be made.
7.5 It is the customer’s responsibility to ensure that goods in any containers or totes are properly and carefully packed with enough protection as would reasonably be required for the Goods being stored. We shall not be held liable for any loss, missed delivery of and/or damage to any items as a result of insufficient or improper packing or protection; any deterioration of goods which may happen over time; fragility of items that you have decided to store; any defects of goods or any forfeiture or seizure of goods for legal reasons.
7.6 Any totes provided by the Customer must be in good condition, well packed and properly sealed in order to ensure items are safe. We hold the right to refuse to store any totes if we are not comfortable with the quality of the tote or its dimensions. Storage of goods not packed in Monster Tote containers is stored entirely at your own risk and we do not take responsibility for how the goods have been packaged or stored nor for the integrity of the box or packaging you have used.
7.7 In any event, our total liability, shall not exceed the lower of (i) the cost of the lost or damaged Goods; (ii) the current replacement cost of the Goods; (iii) $250; (iv) or, in the case that the Customer has opted to add on Addendum Cover, the amount to which the Addendum Cover has been agreed.
7.8 In any event of alleged damage or loss, we are entitled to request proof of the alleged loss or damage and the replacement or initial cost of the lost or damaged Goods.
7.9 With respect to Addendum Cover, at no time shall the coverage amount exceed $250 per Tote or Item stored by the Customer with us. Addendum Cover will be provided only at our discretion and the Customer shall duly settle any extra fees applicable for adding Addendum Cover, as stipulated at the time of creating an order for Totes through the Website or as indicated by us in any other communication with the Customer. In the case that a customer elects to add on Addendum Cover, the Customer shall be liable for an excess of $250 for each and every claim.
7.10 Liability for the following is not included under the Addendum Cover: a) Terrorist attack, war or military action; b) Loss or damage resulting from unknown or mysterious causes; c) Consequential loss of any kind or description; d) Nuclear reaction, radiation or radioactive, biological or chemical contamination; e) Loss of data records other than the cost of blank data carrying materials; f) Loss from theft without forcible and violent signs of entry into a securely locked space; g) Breakages, denting, scratching, denting, chipping, marring or any accidental damage to items stored; h) Any damage to goods while in transit or during loading or unloading; i) Loss or damage to Property directly resulting from Flood, water seeping from outside the premises, action of the sea or waves or tidal wave. j) Flood means the covering of normally dry land by water that has escaped or been released from the normal confines of: (i) any lake, or any river, creek or other natural watercourse, whether or not altered or modified; or (ii) any reservoir, canal, or dam. k) Money, Coins, Bullion, Deeds, Bonds, Securities and the like. l) Jewelry, Watches, Precious Stones and Stamps of all kinds exceeding $250 combined total. m) Furs, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like, exceeding $250 combined total. n) Electronic items exceeding $250 in total. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, monitors, cameras, facsimile machines, photocopies, VCR`s, hi-fi`s, stereos, CD players, Digital Recorders/Players and the like. (Heavy electrical items such as switchgear, turbines, generators and the like shall be deemed not to be electronics.) o) Livestock, plants, explosives and flammables.
7.11 Notwithstanding the above, no terms within this Agreement will affect or restrict any of your statutory rights.
8.1 You may terminate this Agreement at any time by requesting the return of your Items and settling any outstanding charges due to us. Upon termination, you must ensure that you contact us to arrange the return of your items and such return must be arranged within 30 days from the date of notification. If, for any reason, within 90 days following the termination of this Agreement, you have not arranged the return of your items we may dispose of them in accordance with Article 6.
8.2 We may terminate this Agreement at any time and with immediate effect by providing written notice to you.
9 Intellectual Property Rights
9.1 We retain ownership of all intellectual property rights of any kind related to our Website and Services, including all applicable copyrights, patents, trademarks and other property rights, save for those which may relate to third parties that we may mention on our Website or work with in providing the Services.
9.2 Limited, non-exclusive, non-licensable and non-transferable use of limited content for personal use is permitted, however must not be used for commercial purposes.
11 Sub-Contracting and Assignment
11.1 Monster Totes may at any time sub-contract, assign or transfer any or all of its rights and obligations under this Agreement to any third party or agent.
11.2 The sub-contracting, assignment, transfer or sub-licensing of any of your obligations under this Agreement, whether or not for commercial gain, is expressly prohibited.
11.3 This Agreement shall be binding on your personal representatives and successors.
12 Force Majeure and Bad Weather
12.1 We will not be held liable or responsible for any failure to perform or delay in the performance of the Services caused by Force Majeure.
12.2 A Force Majeure means any unforeseeable circumstances beyond our reasonable control, including but not limited to war, threat of war, terrorist activity, strikes or other industrial action, riots, fire, storms or any other natural disaster, failure in the telecommunications networks, power cuts, traffic conditions, road closures, accidents or any other unforeseen circumstances.
12.3 In the event of a Force Majeure, we will aim to contact you as soon as possible and will take all reasonable measures to minimize any disruptions to the Services.
13.1 You agree to indemnify, defend and hold us, our employees, agents, suppliers and directors harmless on demand, from and against all claims, liability, damages, costs, expenses, losses and legal fees arising out of any breach of the Agreement by you. This clause also applies to any other liabilities arising out of your use of our Website or Services or by any other person accessing our Website or Services under your account or using your Data.
14.1 Any notices given by you to us must be in writing by email to email@example.com or by registered postal mail to our registered office as specified in Article 1 of this Agreement.
14.2 Any notices given by us to you must be in writing and may be served by email or by postal mail. Such notice shall be directed to the email or postal address you have provided to us through our website or as separately provided to us in the form of a notice according to details stipulated in this Article.
14.3 A notice shall be deemed to have been served at the time the registered postal mail has been signed for by us in the case of registered postal mail; within 48 hours from the time the notice has been sent out in the case of postal mail; and from the time the email was sent by the sender, provided that the sender of the email does not receive an email message stating that the email message has not been received by the intended recipient.
15 Governing Law and Language
15.1 This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of the United States.
16.1 We reserve the right to amend the terms and conditions within this Agreement from time to time and it is your responsibility to review these terms and conditions on each occasion you procure services and/or products from us. The latest version of this Agreement will always be accessible at www.monstertote.com. Your continued use of our Services will be deemed to represent your continued acceptance to the latest version of this Agreement. If you do not agree with any changes to this Agreement, you may terminate this Agreement as per Article 8.
16.2 We always welcome your feedback, which can be sent to us by email to firstname.lastname@example.org. Where you supply any feedback, you agree and acknowledge that Bin It shall have no confidentiality obligations to such feedback and/or suggestions and that it may be incorporated into our Website or Services.
16.3 If any provision of this Agreement shall be found by any court or arbitration or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceable shall not affect the other provisions of this Agreement, which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be reasonably necessary to make it valid and which reflect(s) the intention of the parties.
16.4 Each party shall keep any and all information disclosed between the parties to this Agreement in strict confidence. This clause shall survive the termination of this Agreement.